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Since the version 4.9.6, WordPress allows to export personal data. This includes the biographical info. As Polylang and Polylang Pro allow the users to translate their biographical info, the translations are added to the exported data since the version 2.3.6.

None of our plugins collect other personal data.

Polylang uses a cookie to remember the language selected by the user when he comes back to visit again the website. This cookie is also used to get the language information when not available in another way. Examples are ajax requests or the login page.

According to the section 3.6 of the  Opinion 04/2012 on Cookie Consent Exemption, this cookie is part of the user interface customization and may be considered as requested by the user. Whether it requires the explicit consent of the user seems to depend on the expiration time or the information provided on your website. Moreover European countries have all their own law and do not apply the European directive the same way. Please check if this cookie requires an explicit user consent in your own country.

Here are the information about the cookie used by Polylang:

• Default name: pll_language, can be changed by setting the constant PLL_COOKIE
• Value: the language code of the last browsed page
• Default expiration time: 1 year, can be changed with the filter pll_cookie_expiration

It is possible not to use the cookie (be aware however that in this case and as stated above, not everything will work correctly)  by putting the code below for example in your wp-config.php file:

define( 'PLL_COOKIE', false);

No. You can buy only one license key per public site and use it for localhost and your staging site. Your test site url has however to match:

• localhost
• localhost.localdomain
• 10.0.0.0/8
• 172.16.0.0/12
• 192.168.0.0/16
• *.dev
• *.local
• *.test
• dev.*
• staging.*
• sandbox.*
• *.wpserveur.net
• *.wpengine.com
• *.wptiger.fr
• *.myraidbox.de
• *.lndo.site
• *.go-vip.net
• *.kinsta.cloud

All URLs matching the rules above will not be counted against your limit of sites. If you have any problem, please contact our support.

A license key is necessary to obtain the automatic updates and to access to the helpdesk support.

A license key is valid for one year as from the date of purchase. It may be renewed after one year at a preferential rate (currently 50% of the new license price). If a key is not renewed prior to its expiration, the plugin will continue to operate but you will no longer have access to automatic updates and helpdesk support.

It is recommended to run the latest version of WordPress, your theme and your plugins.

Per our general terms and conditions of sale, the support includes the assistance with the installation and use of our plugins. It of course includes the correction of bugs. It does not include the resolution of conflicts with theme or third party plugins. It does not include writing personalized code to fix a problem. It does not include reviewing or fixing personalized code written by the client. No support will be due in the event of a modification of the plugin by the client.

If you have problems getting your purchased plugin to work, we will be happy to provide a full refund within 30 days of the original purchase.

Before a refund will be granted, you must allow us to try to solve your problem by opening a support ticket.

After 30 days, no refunds will be given.

Refunds do not apply to license upgrades or renewals.