What can I do if I have a problem with my VAT Number?

  1. Your company is based in the EU
  2. Why can the VAT validation fail?
  3. Your company is based in France or Monaco

1. Your company is based in the EU

When you purchase one of our products, if you are based in the EU (outside of France or Monaco) you can exclude VAT from the sale price. Thus we are required to check your VAT number and company name which you can fill-in by clicking on the link provided for such purpose.

Our verification tool is the official EU server that you can also access and use yourself at http://ec.europa.eu/taxation_customs/vies/.

2. Why can the VAT validation fail?

The VAT number validation can fail when filling-in a different company name from the one registered in the EU database. This system is very binary and the company name must exactly match the one registered with the European taxation customs.

You can check on the site which company name is attached to your VAT number:

  1. select the state in the field Member State (this is the two letters at the beginning of your VAT number).
  2. Then type all the digits composing your VAT number in the VAT number field
  3. and click on the “Verify” button.

Nota bene: If you do not fill-in the correct company details, your purchase will be considered as made by an individual. In this case the VAT of your country will be applied and charged. European law requires that VAT is collected for European citizens purchasing digital products as individuals since 2015. See European taxation and customs site.

VAT paid cannot be refunded however, if you are a company you may claim it back by contacting your national tax authorities. If you need an invoice including your company name and/or VAT number get in touch with us through our online support.

3. Your company is based in France or Monaco

VAT will be charged. VAT is only deducted for European companies, outside France, who provide us with a VAT number. We are a French company and for transactions between French companies, the VAT is not deducted during the transaction. You must deduct it yourself when you make your VAT return. If your VAT return is done by an accountant, they will deduct any deductible VAT from the invoices you have paid.